We understand that occasionally unexpected things come up which may prevent you from attending your session. If you need to move your booking and it is more than 48 hours before your session, you can reschedule by logging into your account and selecting your booking, or by emailing us at bookings@scenicsauna.co.uk and we’ll be happy to assist. Please note that we’re unable to reschedule sessions with less than 48 hours’ notice. This policy is in place to allow us sufficient time to refill your space. As a small family business with limited capacity, this helps us continue to operate sustainably and offer our services to the community.

We understand plans can change. Here's our cancellation policy: Refunds We do not offer refunds for cancelled sessions. Rescheduling You’re welcome to reschedule your booking provided you give us at least 48 hours’ notice. Rescheduled sessions must be taken within 30 days, subject to availability. Late Cancellations Cancellations made within 48 hours of your session are not eligible for rescheduling or refund. In exceptional circumstances, we may review this at our discretion. No Shows If you do not attend your session and have not given notice, the session will be forfeited without rescheduling or refund. How to Reschedule Please contact us via phone or email bookings@scenicsauna.co.uk at least 48 hours before your planned session, and we’ll be happy to help arrange a new date. As a small family business with limited capacity, this policy allows us to operate fairly and sustainably while giving other guests the opportunity to book available spaces. If you have any questions, please don’t hesitate to get in touch. Thank you for choosing Scenic Sauna.