Privacy Policy

1 

Information We Collect

• We may collect the following types of information when you use our App or Site:

• a. Personal Information

• Full name

• Email address

• Phone number

• Booking details and preferences

• Payment information (if applicable)

• Any messages or feedback submitted through forms or messaging features

• b. Usage Data

• IP address

• Device and browser type

• Operating system

• App/Site usage statistics

• Crash logs and diagnostic information

• Cookie and tracking data (on the website)

• c. Location Data

• If you allow access, we may collect location data to tailor your experience or enable location-specific features.

2

How We Use Your Information

We use your information to:

• Process and manage bookings

• Send confirmations, reminders, and important updates

• Provide customer support and respond to enquiries

• Improve the functionality and user experience of the App and Site

• Monitor performance and identify technical issues

• Comply with legal obligations

3

Third-Party Services

• We may use trusted third-party services to help us operate our App and Site, such as:

• Google Analytics / Firebase for analytics and performance

• Apple Analytics

• Website hosting and email marketing services

• Secure payment processors (if applicable)

• These services may collect data in accordance with their own privacy policies.

4

Cookies and Tracking Technologies (Website Only)

• Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies unless you disable them.

5

Data Retention

• We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

6

Data Security

We take appropriate technical and organisational measures to protect your information. However, no system can be guaranteed 100% secure.

7

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Correct or delete that data

• Object to or restrict how your data is processed

• Withdraw consent where applicable

• Request data portability

To exercise any of these rights, please contact us using the details below.

7

Children’s Privacy

Our App and Site are not intended for children under 18. We do not knowingly collect personal data from children. If we become aware that we have done so, we will delete the data promptly.

7

International Data Transfers

If you access our App or Site from outside the UK, please note your data may be processed in countries where privacy laws may differ. We ensure adequate protections are in place for such transfers.

7

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our App and Site. Please review it periodically to stay informed.