• Guests are responsible for following the safety procedures outlined in this policy.

• Staff are responsible for ensuring that guests are aware of the safety procedures and that they are following them.

Use of the sauna and ice baths is at your own risk. We ask that you contact your GP if at all in doubt about safely using the sauna. If any of the below apply to you (please note, this is not a comprehensive list) we advise you to seek your GP’s advice;

• If you're pregnant or suspect you are

• If you've had a heart attack or stroke

• If you're taking any medications

• If you have cardiovascular conditions or problems

• You have epilepsy

• You have asthma or breathing conditions

• High or low blood pressure

• If you have arterial disease

• If you have a joint or muscle injury

• You have metal pins, rods, artificial joints or any other surgical implants

• Have any chronic underlying medical condition

• You have any undiagnosed symptoms

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By booking a session, you're confirming that you, and everyone in your group, have considered this advice and those detailed in our safety policy and T&Cs. Health Cake Ltd T/A Scenic Sauna cannot accept responsibility for customers with the above conditions or in the above situations.

• Exposure to hot equipment, slippery surfaces caused by water, ice, snow, or other substances, hot temperatures, airborne illnesses, and contaminants is undertaken at your own risk. 

• Health Cake Ltd T/A Scenic Sauna takes no responsibility for the damage or loss of customers’ property. Please leave valuables at home.

• Do not wear or use any of your own products or lotions inside of the saunas as they may contain ingredients that can be harmful or slippery. 

• We reserve the right to refuse entry to guests who appear to be under the influence of alcohol or drugs and no alcohol, tobacco or vapes are to be used in our vicinity.

• Guests should always listen to their bodies and stop using the sauna or ice bath if they feel uncomfortable.

• We regret that children under the age of 16 are not permitted in the sauna or ice baths. Children 16 or older, have to be accompanied by an adult. with a ratio of two 16+ to one adult.

• Anyone using the ice bath is at their own risk. Please ask a member of staff for guidance on cold exposure safety tips. 

• Sauna/ice bath etiquette must be adhered to at all times. This includes;

• Please behave in a respectful manner to fellow sauna guests and abide by the rules and regulations of Health Cake Ltd T/A Scenic Sauna

• Wash feet in the bucket provided before entering the sauna and ice bath.

• Sitting on a towel at all times in the sauna.

• Staying in the sauna for no longer than 20 min at a time (we recommend 5-15 min sessions)

• Staying in the ice bath for no longer than 5 minutes at a time (we recommend 1-2 min sessions)

• We recommend cooling down for at least 10 minutes before entering the ice bath.

• Gently pouring water onto the sauna stove; do not dump water

• Only pour the provided 'sauna water' on hot rocks and nothing else​​

• Getting changed within your booked time slot, if you'd like to use the changing room.

• In the event of a fire, guests should evacuate the area immediately and call 999.

• In the event of a medical emergency, guests should notify staff immediately. Staff will call 999 and provide first aid as needed.

Signage will be posted in the sauna and ice bath area that reminds guests of the safety procedures.

We understand that plans can change unexpectedly. To ensure the smooth operation of our sauna services and accommodate all our clients efficiently, we have implemented the following cancellation policy:

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Refunds: We regret to inform you that we do not offer refunds for cancellations.

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Rescheduling:
a. Rescheduling of sessions is permitted if notice is provided at least 48 hours before the scheduled session.
b. Clients may reschedule their appointment to a new date and time based on availability within the next 30 days.

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Late Cancellations:
a. Cancellations made within 48 hours of the scheduled session will not be eligible for rescheduling (at our discretion we may offer the opportunity to reschedule in the event of special circumstances/ unexpected events).
b. Late cancellations will result in forfeiture of the session without the option for rescheduling or refund.

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No Shows:
a. Failure to show up for the scheduled session without prior notice will result in forfeiture of the session without the option for rescheduling or refund.

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How to Reschedule:
Clients can reschedule their session via their login area on our website or by contacting us via phone or email at least 48 hours before the scheduled appointment time.
Please note that adherence to this cancellation policy helps us maintain the efficiency of our operations and ensures fairness to all our clients. We appreciate your understanding and cooperation in this matter.

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If you need any further clarification or assistance, feel free to reach out to us. Thank you for choosing our sauna services.